Modules & course content - CPUX-F Foundation
01. human-centred design process according to ISO 9241-210:2010
- Understanding the basic elements of human-centred design
- 6 principles of human-centred design
- Involving users
- Iteration based on frequent usability evaluation
- Addressing the whole user experience
- Understand the activities of human-centred design and their interdependency
- Understand the purpose of each deliverable of the HCD activities
- Human-centred quality
08. human-centred design maturity
- Determine maturity model & maturity level
- Measures to improve maturity level
- Other maturity models, UX maturity, UX Maturity & UX Strategy
02. usability & user experience according to ISO 9241-11:2018
- Usability & User Experience
- Difference between usability and user experience
- Effectiveness, efficiency, satisfaction
- Interactive system, user-system interaction, user interface and user interface element
- Accessibility & assistive technologies
- Avoidance of harm from use
03. planning activities for human-centred design in a project
- Planning activities for a human-centred design project
- Human-centred quality objectives
Practical exercises:
- Simple examples of user interfaces that illustrate essential features of usability
- Introduction to CPUX-F certification
04. Understand and specify the context of use
- elements of context of use
- user, primary, secondary and indirect users and stakeholder, user group profile
- goal, task, environment, resource
- context of use analysis and how to conduct it
- focus group, observation, contextual interview
- as-is scenario
- persona
- task model
- user journey map
- touchpoints
Practical exercises:
- Brainstorming - participants think about users, tasks, resources and environment and write them down on post-it notes
- Exam preparation CPUX-F certification
Usability Evaluation
- Usability evaluation in human-centred design
- key differences between usability tests, usability inspections and user surveys for usability evaluation
- understand why interviews and focus groups are unsuitable for usability evaluation
Usability Test
- the main activities in a usability test
- unmoderated usability test
- how to prepare a usability test
- usability test guide
- usability test task
- recruiting of test participants
- activities in a usability test session
- Briefing, pre-test interview, moderation and post-test interview
- usability test report
- usability problem & positive finding
- ratings used for usability findings
- responsibilities in a usability test
- Moderator, note-taker, observer and usability test participant
Usability inspections and user surveys
- usability inspection
- how and why a user survey is used for usability evaluation
Practical exercises:
- Getting to know a tool for unmoderated / crowd usability tests with video recording (e.g. Rapidusertests)
- Exam preparation CPUX-F certification
05. Specify the user requirements
- User Need / User Requirement
- Relationship between User Need / User Requirement
- Difference between market, organisational and user requirements
- Qualitative and quantitative user requirements
- Acceptance criteria
Practical exercises:
- Identifying User Needs - What does the user really need?
- Exam preparation CPUX-F certification
06. Design solutions that meet user requirements
06.1 Design process and deliverables
- Iterative design process
- task models for design
- use scenario & storyboard
- user system interaction
- information architecture and navigation structure
- card sorting
- prototypes and wireframes
- low-fidelity prototype and high-fidelity prototype
- user assistance
- user interface specification
- ethical design & sustainable design
06.2 Guidance for user interface design
- Interaction principles ISO 9241-110:2020
- Nielsen Heuristics
- Mental Model & Affordance
- User Interface Guideline and Style Guide
- Design Patterns & Stylguides
Practical exercises:
- Formulating use scenarios using a mobile app / tablet app as an example
- Exam preparation CPUX-F certification
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