UX & Interationsdesign CPUX-F Intensive Course

01. human-centred design process according to ISO 9241-210:2010

• Understanding the basic elements of human-centred design
• 6 principles of human-centred design
• Involving users
• Iteration based on frequent usability evaluation
• Addressing the whole user experience
• Understand the activities of human-centred design and their interdependency
• Understand the purpose of each deliverable of the HCD activities
• Human-centred quality

08. human-centred design maturity

• Determine maturity model & maturity level
• Measures to improve maturity level
• Other maturity models, UX maturity, UX Maturity & UX Strategy

02. usability & user experience according to ISO 9241-11:2018

• Usability & User Experience 
• Difference between usability and user experience
• Effectiveness, efficiency, satisfaction
• Interactive system, user-system interaction, user interface and user interface element
• Accessibility & assistive technologies
• Avoidance of harm from use

03. planning activities for human-centred design in a project

• Planning activities for a human-centred design project
• Human-centred quality objectives

Practical exercises: 

• Simple examples of user interfaces that illustrate essential features of usability
• Introduction to CPUX-F certification

04. Understand and specify the context of use

• elements of context of use
• user, primary, secondary and indirect users and stakeholder, user group profile
• goal, task, environment, resource
• context of use analysis and how to conduct it
• focus group, observation, contextual interview
• as-is scenario
• persona
• task model
• user journey map
• touchpoints

Practical exercises:

Brainstorming - participants think about users, tasks, resources and environment and write them down on post-it notes

07 Evaluate the designs against user requirements

• Usability evaluation in human-centred design
• key differences between usability tests, usability inspections and user surveys for usability evaluation
• understand why interviews and focus groups are unsuitable for usability evaluation

Usability Test

• the main activities in a usability test
• unmoderated usability test
• how to prepare a usability test
• usability test guide
• usability test task
• recruiting of test participants
• activities in a usability test session
• Briefing, pre-test interview, moderation and post-test interview
• usability test report
• usability problem & positive finding
• ratings used for usability findings
• responsibilities in a usability test
• Moderator, note-taker, observer and usability test participant

Usability inspections and user surveys

• usability inspection
• how and why a user survey is used for usability evaluation

Practical exercises:

• Getting to know a tool for unmoderated / crowd usability tests with video recording (e.g. Rapidusertests)
• Formulating test items for a usability test with video recording

05. Specify the user requirements

• User Need / User Requirement
• Relationship between User Need / User Requirement
• Difference between market, organisational and user requirements
• Qualitative and quantitative user requirements
• Acceptance criteria

Practical exercises:

• Identifying User Needs - What does the user really need?

06. Design solutions that meet user requirements

06.1 Design process and deliverables

• Iterative design process
• task models for design 
• use scenario & storyboard
• user system interaction
• information architecture and navigation structure
• card sorting
• prototypes and wireframes
• low-fidelity prototype and high-fidelity prototype
• user assistance
• user interface specification
• ethical design & sustainable design

06.2 Guidance for user interface design

• Interaction principles ISO 9241-110:2020
• Nielsen Heuristics
• Mental Model & Affordance
• User Interface Guideline and Style Guide
• Design Patterns & Stylguides

Practical exercises:

• Formulating usage scenarios using a mobile app / tablet app as an example

Analyse and define the context of use

• Plan and carry out context of use analysis
• Collect and document context of use information
• Plan, prepare and conduct interview, observation, focus group

Practical exercises:

• Conduct interviews
• Develop and describe persona
• Analyse and document task models
• Identify and describe Information models
• Identify and describe task objects and their attributes
• Identify and describe scenarios as is 

Define User Requirements

• Identify user needs in context of use information
• Derive User Requirements from needs and structure them
• Consolidate User Requirements
• Work products and roles
• Design Thinking & Human Centered Design

Practical exercises:

• Derive user needs from context of use information
• Formulate User Needs & User Requirements
• Prioritize User Requirements

Design activities Overview - Early design - First drafts - Refined design

• Iterative Design & Formatve Evaluations & Overall User Experience
• Use scenarios
• Interaction specification with user - System interaction details
• Create task models for design
• Task-related operation to achieve user goals
• Identify and describe task objects

Practical exercises:

• Formulate Use Scenario
• Designing task models for design

Interaction design - task-related interaction flows

• Visualising interaction flows
• User flows - Workflows
• Wireframes & harmonisation of the interface
• Enrich and structure task objects with "Core and Path" method
• Information architecture, navigation structure
• User Flows - Workflows
• Low fidelity prototyping

Practical exercises:

• Determine user interface design
• Developing user flows
• Developing wireframes
• Prototyping
• Carry out evaluations

Refined design

• Create user interfaces by selecting, arranging, combining and defining the behaviour of user interface elements
• behaviour of user interface elements
• Appropriate use of user interface elements
• Principles of information presentation
• Mobile & Responsive Design
• Touchscreen design
• Voice interaction, gesture control
• Basics of good design Advanced
• Design laws, colours, font sizes and white space
• Animations
• Nudging
• Introduction to AXURE
• High Fidelity Prototyping with AXURE
• Dynamic Panels
• Mobile Prototyping
• Implementing animations in AXURE

Practical exercises:

• Prototyping
• Creating a high-fidelity prototype
• Implementing the interaction specification
• Develop AXURE prototype, test with others
• Carry out evaluations