Usability Testing & Evaluation CPUX-F + UT Intensive Course

01. human-centred design process according to ISO 9241-210:2010

• Understanding the basic elements of human-centred design
• 6 principles of human-centred design
• Involving users
• Iteration based on frequent usability evaluation
• Addressing the whole user experience
• Understand the activities of human-centred design and their interdependency
• Understand the purpose of each deliverable of the HCD activities
• Human-centred quality

08. human-centred design maturity

• Determine maturity model & maturity level
• Measures to improve maturity level
• Other maturity models, UX maturity, UX Maturity & UX Strategy

02. usability & user experience according to ISO 9241-11:2018

• Usability & User Experience 
• Difference between usability and user experience
• Effectiveness, efficiency, satisfaction
• Interactive system, user-system interaction, user interface and user interface element
• Accessibility & assistive technologies
• Avoidance of harm from use

03. planning activities for human-centred design in a project

• Planning activities for a human-centred design project
• Human-centred quality objectives

Practical exercises: 

• Simple examples of user interfaces that illustrate essential features of usability
• Introduction to CPUX-F certification

04. Understand and specify the context of use

• elements of context of use
• user, primary, secondary and indirect users and stakeholder, user group profile
• goal, task, environment, resource
• context of use analysis and how to conduct it
• focus group, observation, contextual interview
• as-is scenario
• persona
• task model
• user journey map
• touchpoints

Practical exercises:

Brainstorming - participants think about users, tasks, resources and environment and write them down on post-it notes

07 Evaluate the designs against user requirements

• Usability evaluation in human-centred design
• key differences between usability tests, usability inspections and user surveys for usability evaluation
• understand why interviews and focus groups are unsuitable for usability evaluation

Usability Test

• the main activities in a usability test
• unmoderated usability test
• how to prepare a usability test
• usability test guide
• usability test task
• recruiting of test participants
• activities in a usability test session
• Briefing, pre-test interview, moderation and post-test interview
• usability test report
• usability problem & positive finding
• ratings used for usability findings
• responsibilities in a usability test
• Moderator, note-taker, observer and usability test participant

Usability inspections and user surveys

• usability inspection
• how and why a user survey is used for usability evaluation

Practical exercises:

• Getting to know a tool for unmoderated / crowd usability tests with video recording (e.g. Rapidusertests)
• Formulating test items for a usability test with video recording

05. Specify the user requirements

• User Need / User Requirement
• Relationship between User Need / User Requirement
• Difference between market, organisational and user requirements
• Qualitative and quantitative user requirements
• Acceptance criteria

Practical exercises:

• Identifying User Needs - What does the user really need?

06. Design solutions that meet user requirements

06.1 Design process and deliverables

• Iterative design process
• task models for design 
• use scenario & storyboard
• user system interaction
• information architecture and navigation structure
• card sorting
• prototypes and wireframes
• low-fidelity prototype and high-fidelity prototype
• user assistance
• user interface specification
• ethical design & sustainable design

06.2 Guidance for user interface design

• Interaction principles ISO 9241-110:2020
• Nielsen Heuristics
• Mental Model & Affordance
• User Interface Guideline and Style Guide
• Design Patterns & Stylguides

Practical exercises:

• Formulating usage scenarios using a mobile app / tablet app as an example

01. Usability Inspection

• Overview Usability Testing & Evaluation - Evaluation Methods
• Most important usability evaluation methods
• Selection criteria for Inspection methods
• Inspection methods - Expert Review, Heuristic Evaluation, Usability Inspection, Cognitive Walkthrough
• Classification of the evaluation methods in usability engineering

Practical exercises:

• Carrying out usability inspections at expert level with interaction principles, design rules and sytleguides.

02. Prepare Usability Test

• Select Method - Determine the test method
• Develop a usability test plan
• Create Usability Test Script
• Formulate Usability test tasks
• Formulate Pre- / Post Conditions
• Formulate Success Criteria
• Typical problems in usability test tasks
• Conduct pilot test session
• Recruit test participants

03. Conduct usability test sessions 

• Prepare usability test session
• Formalities for conducting the test
• Briefing 
• Pre-session interview
• Moderation
• Post-Session Interview
• Moderation guidelines
• Typical problems in moderation

Practical exercises:

• Creating a test plan
• Recruiting test participants
• Preparing a usability test
• Conducting a pilot test session and iteratively improving the test script
• Conducting and moderating a usability test sessions

04. Cluster and rate findings

• Evaluate usability test sessions
• Categorise and prioritise findings
• Conduct a KJ workshop

05. Documents findings

• Describe and document findings

Practical exercises:

• Extract and describe findings
• Conducting a KJ workshop
• Writing a usability test report